Hearing Loop & Accessibility Systems

Hearing loop systems (induction loops) provide clear audio directly to hearing aids fitted with a telecoil. We install counter loops for reception desks, room loops for meeting rooms and auditoriums, and phased array loops for large open spaces where magnetic field control is critical. Every loop is tested to IEC 60118-4 to confirm field strength and frequency response.

Refuge communication systems allow people who cannot use stairs during an evacuation to call for assistance from designated refuge points. The system connects refuge outstations to a master panel at the building entrance or control room, giving fire wardens and the fire service direct two-way speech with anyone waiting for rescue.

Building voice communication systems (BVCS) extend this principle across larger buildings. Disabled refuge, fire telephone and firefighter communication are combined into a single wired network with battery-backed outstations on every floor. BVCS is a regulatory requirement in many high-rise and complex buildings under BS 5839-9.

Design. We survey the building, identify loop coverage zones, refuge point locations and BVCS routing requirements. Loop designs account for structural metalwork and electrical interference. Refuge and BVCS layouts follow the building's fire strategy and evacuation plan.

Install. Our in-house engineers carry out all cabling and equipment installation. Loop cables are routed to avoid interference from power circuits and structural steel. Refuge outstations and BVCS handsets are mounted at the positions specified in the fire strategy.

Commission. Hearing loops are tested with calibrated field strength meters to confirm compliance with IEC 60118-4. Refuge and BVCS systems are tested for speech clarity, battery backup duration and correct indication at the master panel. Full handovers include documentation and staff training.

Maintain. We provide planned maintenance contracts covering annual loop testing, battery replacement, outstation checks and fault response. Maintenance records are provided for building compliance audits.

Hearing loops are designed and tested to IEC 60118-4 and BS 8300. Refuge communication systems comply with BS 5588 (where still referenced) and BS 9999. BVCS installations meet BS 5839-9. All systems support obligations under the Equality Act 2010 and the former Disability Discrimination Act (DDA).

Installations are carried out to current IET Wiring Regulations (BS 7671) and under our SSAIB and NSI accreditations. We provide compliance certificates and test reports for every system.

We install accessibility systems in stadia, NHS hospitals and clinics, education buildings, commercial offices, retail premises and industrial facilities. Public buildings with a duty under the Equality Act have a legal obligation to provide hearing loops and accessible evacuation routes. We ensure those obligations are met with reliable, tested equipment.